Air Purifier Home Return Policy

3 Step Return Policy

All purchases may be returned for a refund within 30 days of the original purchase date. Please note that all returned orders will be subject to a 15% restocking fee. To avoid the restocking fee, ask to exchange for the same product or another product.  Please follow these steps:

Step 1: Read our online return policy, then complete and submit the online RMA form
Step 2: Receive an RMA number via email from the RMA Department within 48 hours of submitting a request.
Step 3: Package and the return to the address provided in our email.*

*Once your RMA has been received and verified for authenticity, a refund will be issued or a replacement will be shipped in 3 to 5 business days.
  • Please remember to obtain a RMA number BEFORE returning product(s) to our warehouse as returns will not be accepted without a valid RMA number.
  • All returns are subject to a 15% restocking fee. To avoid a restocking fee, you can exchange for another item of equal or greater value. Occasionally, an item may not arrive in good working condition and we are always happy to provide an exchange in these instances. However, if you would prefer not to accept an exchange in this situation, the transaction will be handled as a standard return and will be subject to the same terms.
  • Return shipping is at the customer's expense. It is strongly recommended to insure packages through a reputable courier that can provide proof of delivery tracking information.
  • Replacements will be shipped to the original shipping address on file unless otherwise requested. Air-Purifier-Home.com will not be held responsible for shipping errors due to outdated addresses.
  • All RMA's must be packaged properly and returned in a box (original box and packaging material preferred).
  • If a customer cancels an order after it has already shipped, refuses the package from FedEx or UPS, or if the item is returned to us after three delivery attempts, a restocking fee of 15% and two-way shipping will be deducted from the customer's refund.
  • Original shipping, handling and return postage fees will not be refunded.
  • RMA's are good for 7 business days after being issued - please do not delay in handling your return!
  • All replacements will be sent out via ground shipping.
  • Keep in mind that upon request, shipping upgrades may be purchased at the customer's expense.